So I sent an email to vueling and got an answer back. Obviously I am not satisfied. However, in the EU261 ruling, there is no mention for compensation for delay (article 7). On the other hand every website states that I am entitled to delay compensation of €250. Any ideas how to formulate a response to them where I can include the legal bits?

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Dear Customer,

In response to your complaint, we would first of all like to apologize for any inconvenience.

Our Passenger Compensation and Service Plan includes the option, whenever you decide not to wait for the delayed plane, to:

- A free change of date (if a similar price range is available) on delays of more than two hours.

- Reimbursement of the ticket on delays of more than five hours.

Furthermore, if this action does not create even more delay, food and refreshment vouchers are offered according to the delay time, complying with the Regulation 261/04 of the European Council.

Having complied with the European Regulations, we have to inform you that we cannot resolve your claim to your satisfaction by offering you additional compensation.

If you have any further questions, please feel free to contact us.
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