FlyerTalk Forums - View Single Post - Hilton Aruba Caribbean Resort & Casino {ABW}

Jun 22, 2016, 8:47 pm

#28

CMK10

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Quote:

Originally Posted by TravelinSperry

I am a Diamond member and was told I am not allowed to use the Executive Lounge. I asked multiple times and the check in lady said only for people who book the "8th floor". Doesn't even seem like there are 8 floors here. Is this incorrect? Should I ask to speak to a manager? Also, my card has the words "EP" on it. What does that mean?

No upgrade either. And one of the pools is under construction. A poor start

During my stay last month I wasn't booked on the 8th floor, I'd escalate the situation. Sorry to hear about the lack of upgrade and closed pool though

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