Date: June 19, 2016
Route: SAN SLC MSP LHR
Fare: Economy
Status: PM
What Happened: Upon arrival at my gate in MSP, I make it to the gate just as boarding should've begun, but heard the tail end of some sort of delay announcement. I inquired at the desk - GA said there was a reverse thrust issue and the plane (a 764) was still in the hangar and they'd make an announcement in 30 min or so, so I headed to the club. Knowing

While in the SC, they updated the departure time to 3am. Knowing there are not a lot of 764s sitting around MSP, I went to grab some dinner and then returned to the club. Departure was then rescheduled for 1045 Monday morning, arriving at LHR after midnight - I knew I'd be toast to drive home that late - did not want to pay weekday rates at LHR hotels either. I'd evaluated my options on Expert Flyer and requested a reroute MSP JFK LHR on Monday as seat options were decent across the Pond (ended up with an open seat next to me on a 763).

DL provided a hotel and transportation voucher at MSP. The next morning, I missed a call from customer service - they called to follow up and see if I needed anything.

On Monday afternoon, I received an unsolicited email receiving 30k miles for the inconvenience. Does not cover all the missed work time, but at least DL was proactive, which I appreciate.