Good to hear they are making an effort and seeking out some direct customer feedback through these sessions.

The MH cabin crew are really quite good, and the hard product will be up to par once the new J rollout on the A330 is complete.

My main issue was around an unannounced aircraft substitution as discussed in this thread. Ideally, you would be notified in advance and be given the option to move flight or at a minimum some acknowledgement on the day of travel.

Compared to the MH experience last week, for an upcoming flight in SQ Suites that was moved forward by 15 minutes I received multiple phone calls, an email advising of the change and an updated booking details. That is world class.