They have not replied yet. I find this matter annoying mostly because Frequence Plus keeps blaming me for this situation. The lady who made the booking for me apparently no longer works for Air France. Air France's records apparently show that I was informed that I must claim the tickets within one week of making the booking at an Air France ticket office. But both the lady who made the booking and I know that this demand was never made. I honestly thought that the tickets would just come in the mail, like my SAS and American Airlines ones do.
But a booking record is a booking record and what is written in it is the absolute, 100% and complete truth according to Frequence Plus. Whether I was told or not is irrelevent.