I'm sure you techxperts could do a better job, but is this really a tech issue?

I feel like ultimately this is a problem more of leadership and culture. If you tell IBM to build a single, integrated website that lets you mange PNRs, track mileage, eUp, etc all in one place, I'm sure they can do that. Someone else might do it better and/or cheaper, sure, and that would be great. But unless the people at the top are prepared to break down the silos and make some tough decisions, you could have the most brilliant people in the world doing the coding and it would still suck.