Originally Posted by
levilevi
This is was really makes me upset - right or wrong, outcome/punishment/refund, etc - you can't control other passenger reactions (screaming, complaining, etc), but uniform reaction on behalf of the enforcers (FAs, airlines, etc) would remove the stress of this entirely.
Correct, I understand the frustration with not being able to recline fully, but I was upset at the way the passenger was screaming at us and the way the FA handled it. She should have scolded the lady. But most FA's have actually come up to us and said it is very smart of us to buy a seat because it is safer, etc.