Originally Posted by Fly_Delta_Jets

I don't work flights on a regular basis, but from what I've seen with my limited experience, SNAPP now displays a script agents are supposed to read with each corresponding "Play" (SNAPP-speak for different checklist item for each flight). The GIDS are managed by a separate application called GIDS Manager that controls both the GIDS and the gate audio announcements. I've seen agents that will advance to the next zone in SNAPP and make their announcement but forget to click the next zone in GIDS Manager, meaning there is no automated announcement and the GIDS don't update with the current zone. My guess is agents are just forgetting to click the next zone in GIDS Manager - the automated announcements haven't gone away.