Originally Posted by
MADPhil
As I understand it the airline is required to notify you of your EC261 rights so that is another reason for complaint. There may have been a notice upside down on the back of the checkin desk of course.
I was handed a printout last year with lots of fine print, that contained excerpts from EU261. Interestingly, the wording there makes it sound like you're not eligible for a refund if it's "just" a delay of many hours. That however was clarified in later court cases, but the original language apparently hasn't been amended to that effect.
In other words, you get a printout of legalese that is probably designed to discourage you from pursuing the compensation you're legally entitled to, and instead go for the (much lower) "proactive compensation" offer from UA.