I'm plat 50.

Stayed here recently for one week. The stay was fine but checkin wasn't great.

At checkin I was given a choice between a king room near the elevator or a room with two beds. I was thinking for a minute and got a rather impatient "I'm trying to help you out here". I opted for the room with two beds, which was on level 34.

I went to the room and as I tried to open the door someone shouted 'Excuse me!' from within the room.

I went back to the front desk and the agent magically found a king room on level 49, which wasn't near the elevator.

They gave me some starpoints for the trouble (thanks), but it is a bit suspicious that the better room wasn't offered at the outset.