Originally Posted by
Tim O'Brien
i suspect that's a goal, because of past criticism that there's been a lack of consistency, but i anticipate there will always be many astute operators that will reward their good customers, above, and beyond any minimal benefits a program may require.
there are plenty of GM's out there that know the benefits of looking after RA's, think about the number of properties that provide benefits on award stays, when not obliged to, under the program rules^
However - if the brand puts in place a position that the various locations are to provide a consistent delivery of benefits, this may well change
Inconsistent delivery leads to people being disappointed by certain properties that provide what the entitlement is due to actions of other hotels