Originally Posted by
RobOnLI
Time to call and escalate as that is not acceptable. Based on your post I'm assuming you did stay on UA900 and ultimately got to SFO via ORD. ORD was likely a crew change out?
-RM
Yes, will be calling this week!
The stop for UA 900 at ORD was planned for 45 minutes to change pilots, flight attendants, re-fuel, and re-cater. It took 1 hour, 30 minutes plus!
Everyone onboard (both crews) were super nice and gracious; just the LHR ground staff who were unpleasant.
JK-SFO