FlyerTalk Forums - View Single Post - MANY thanx to the DM agent who <seemingly> bent the SDC rules for me!
Old Jun 18, 2016 | 11:36 am
  #1  
davetravels
In memoriam, FlyerTalk Evangelist
 
Join Date: May 2005
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MANY thanx to the DM agent who <seemingly> bent the SDC rules for me!

Flying recently, I had booked a very early flight. Not really sure if it was due to price, or had other plans at the time. On the day before travel, I realized that I didn't have to be there til around 6PM for my function. I checked KVS throughout the day for same fare class availability, even to co-terminals - NOTHING available! I called a couple times, hoping an agent would find something that I didn't see. NOTHING!

I called one last time, just before midnight, and I got an incredibly happy-go-lucky agent on the line. He said - - -

Tomorrow is my birthday, and you're flying on my birthday, so, I'm gonna take care of you!

Anyway, he offered me a couple choices - NONE of which were available in "V" class! I took the 12:noon flight - slept in, and felt GREAT!

I gave him a "JWD" certificate number over the phone! I told him that, if for some reason the cert number didn't work, to call me back! He said - Oh, Mr Davetravels, I won't call you back. It was just my pleasure knowing I could take care of you!

Wow!

Thanx again, if you're reading this!

Who says DM status is worthless!
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