FlyerTalk Forums - View Single Post - Long term Labour Agreements in Place with All Air Canada Unions in Canada
Old Jun 18, 2016 | 6:40 am
  #8  
YYT82
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In terms of long term labour stability, Rovinescu deserves lots of credits for executing his vision, but that's only one aspect of the business (albeit an important one).

What about customer perception (examples - handling of the YHZ crash, mismanagement of YMM evacuee situation)? What about the archaic and incompetent IT? What about the culture in which many customer service front employees have a "don't care, couldn't be bothered" attitude towards customers?

I hope these are all parts of Rovinescu's visions and that these issues are the next to be tackled.

(I will say this though - I choose AC over LH on TATL exactly because of the long term stability in the labour force. I didn't want to be screwed over by what seemed like a bi-monthly labour actions at LH.)
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