Originally Posted by
vkykam
Several Asian airlines does this, as mentioned above. I'll add that KE absolutely does this as well, for tickets purchased on their website, regardless of how far ahead the purchase was made, as a fraud prevention measure. This is even when the card matches the name on the ticket.
I love how the "passenger advocate" in the news article saw no reason for AC to do this and suggested the airline should give away everything including the kitchen sink to the affected passenger... 🙄 I don't side with airlines generally, but every business should have the right and procedures in place to defend themselves against fraudulent purchases.
I agree. As a business owner, I have been burnt by fraudulent credit card use. It is becoming a large issue with online purchases. These fraudulent charges are from stolen cards or the card holder themselves. If the card is no verified, no business should release goods or services before this happens.
Originally Posted by
D404
AMEX definitely does (Safekey)... in the UK. How odd that it doesn't exist in Canada.
We take AMEX and it does exist in Canada.
Originally Posted by
Stranger
Given that companies tend to be powerful while consumers are often hopeless, that's not necessarily a bad thing though.
Coming back to the issue, while I can see that AC wants to protect themselves from fraud, they then should at least have a clear warning on their web site, as airlines from Asia (at least BR) do. If they do not, then in scenarios like the one mentioned, they are actually in violation of the contract.
No they are not violating any rights. It is both visa agreements(card holder and merchants)