FlyerTalk Forums - View Single Post - What distinguishes a business-class hotel from a luxury hotel?
Old Mar 4, 2004 | 11:59 am
  #5  
WillTravel
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Join Date: Nov 2002
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That was interesting, luxury. I get what you are saying, but at the same time I think that those sorts of personal service touches you mention would almost make me feel as if I were being stalked. The idea that the staff would know and remember my musical habits, which side of the bed for slippers, etc. feels a little invasive.

From what you are saying, it would be possible for a busines-class hotel to have very deluxe furnishings, linens, etc. but still not be a luxury hotel, because the dividing line is that type of personal service.
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