Originally Posted by
themicah
Does he now have to have a backup reservation with another agency every time he has a reservation with Hertz just in case their idiotic computer system suddenly decides that he needs to return the stolen car before they can rent to him again?
No. He needs to send an email to National with his current Hertz status. They'll match it, and a year from now he'll wonder why he ever rented from Hertz to begin with.