Originally Posted by
cheaptom
Yes, I have a KTN issued by TSA, but generally just call it my TSA number.
I'm looking into the name mismatch thing now, which is very possible. I have three upcoming flights in MY TRIPS. Two of them show my first and last names. The third, booked via my travel company, shows First Middle and Last.
So I click on my name under edit passenger information, and my KTN is blank under the agency reservation, but it's there for my other 2. I add it into the blank one and save it. Go back, and not there. Definitely not letting me assign my KTN to this reservation, even though it's already assigned to my two other flights. A phone call is in my future...
It's a name mismatch. Your name on your reservations has to match the name associated with the KTN
exactly. This is a known issue (some would say it's a feature, not a bug, in the sense that it helps prevent misuse of the KTN). There was a thread recently about this in the Southwest forum. When I first got GE, I had to have Southwest change the name associated with my Rapid Rewards account to match the name associated with GE (middle initial vs full middle name). Otherwise, anytime I made a booking while signed in to my RR account, I would not get PreCheck.
It's possible that you need to have AA change your name associated with your AAdvantage profile to match. The way to approach this is to start by finding your TSA PreCheck paperwork and find the name associated with that. Then call AA and have them look up your AAdvantage account and all your reservations and change your name to match. Finally, add your KTN
after the names have been corrected.
I have had GE for years and have never missed PreCheck except when there was a name mismatch.