Took a month and finally got a status match from AA Exec Plat to Black...but at least it is through 2018. I had to hassle daily, send multiple documents, and then called a friend who is relatively high up in LatAm and she sent it to a colleague who processed it in 5 days. A pain to get it but it is done. I am going to try avianca for a bit to see what the service level is.