Originally Posted by
upgrade.me
Perhaps a small grip, or a few bad experiences - curious if I'm just the exception
Recently some small requests at W properties (mainly w/ IRD) have been met w/ resistance.
"We don't normally do that"
"Nobody is available at the moment"
Does anyone else feel like the mantra of W Hotels (US properties) has ever so been slipping away. I used to admire the attention to details and service; something I look back on as just fond memories now which brought me initially to the brand.
I never really cared much for the W brand. But I really like the W Hong Kong, even though I only got minor upgrades there. That is the only one I like. W Leicester Square (not so much)