I just rebooked a stay at the Fairmont in Washington DC as my aunt's husband (they had been married 40 years) just died and I wanted to do something special for her. He had been a Washington DC homicide detective. I called the hotel, and talked to two people who said someone else would call me back tomorrow. I spoke to Kamal of In House reservations who spent over 30 minutes explaining various options and giving his opinion as to what would be the best one. He was very educated, thoughtful, and considerate, and never rushed at all. I have been very happy with the service I have gotten at the two Fairmonts I have stayed at so far, but thought this was an extra touch. Does anyone know the best way to acknowledge this? Write a letter to the hotel manager or send a letter to the corporation? Any advice is welcomed.