Originally Posted by
lexdevil
Have not asked for anything and was not planning to. I will contact the GM to make sure that the message made it to housekeeping and did not stop at the front desk clerk. I think that's important. I was really shaken by this, and nothing was taken. I'd hate to have it happen to others with more significant consequences.
I think that is a great plan--you really want to just send a reminder because its a safety/security issue. As a small aside I will say that my colleague recently stayed at a hotel in upstate NY and housekeeping did not make his room, he argued successfully for a refund of his points for that night (he was on a leisure trip). It just rubbed me the wrong way because I feel that housekeeping is a small part of the actual stay and he could have just called to have the room made. A big difference between complaining to effectuate change vs. getting free stuff and I think GMs know that so by not asking for anything I think they are more likely to listen.