Originally Posted by
Himeno
No, that is not true at all.
One scenario is the inability to book flights to certain destinations on the airline website. Another is if combining points/paid bookings. A third is if you want to book the long-haul flights before confirming all the internal flights. Another would be needing to add additional flights to a booking that has reached the 16 sector e-ticketing limit.
There has been times where I've booked trips of up to 35 sectors across up to 5 different tickets because the booking system refused to let me do it in 1.
combining points/paid = mixed cash/redemption
OK, if you need 35 sectors in one ticket, then it won't work either. But in the grand scheme of things, how many people book 35 sectors on one ticket? To me that sounds a little extreme.
If you can't book the particular destination on the website, you can usually call them to do this.
The only one is the one where you want to book a long haul before confirming short haul flights. Well you could argue that this is to save money. If you bought fully flexible tickets, you wouldn't have that problem. Yes, it is more expensive, but maybe that is what the airline wants you to buy.
As I said, I am not condoning or agreeing with the airline behaviour - just trying to understand why they did this.