Old Jun 14, 16, 3:21 pm
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by Yllanes View Post
No, Hilton processed the advanced payment and my folio does not show the initial credit, that's the point. The hotel have treated it as if it wasn't a prepaid rate, it is not just the usual authorisation for incidentals.

Anyway, I'm not really worried since it is not a huge amount that would have an impact on my credit line while the issue is solved, I was mostly curious to see if it had happened to anybody else.
Every AdvPay I've done has been charged by the property, as they are the ones the set the rules for the rates. If they are not able to clear it post haste, then I would challenge the AdvPay charge since it wasn't processed properly.

Good luck.
RogerD408 is offline