Originally Posted by
1353513636
Tried to check into an Aloft property in CA the other day and was told that because there was a bar in the lobby, only people over 21 could check in. Is this a thing or did I just get a bad agent...I've never had this issue before. Also, any chance of getting my Starpoints back for the night I didn't get to stay.
The more information you provide the better we can help.
What property?
What does your confirmation say?
What does the property page state?
I would review the above and then call the hotel to see if they can refund points.