Originally Posted by
quan98
Wonder how Red Oxx handles their warranty in terms of local repair or would the damaged product have to be sent to Billings?
Any idea about Tumi?
Tumi is only no matter what on older pieces. They killed that a few years ago.
Originally Posted by
mspreh
I don't know what Red Oxx does.
With Red Oxx, you have to send it to Billings, but they work really quickly. As an example, I squeezed my damaged (by United) Sky Train into a $11 USPS Priority Mail flat rate box. One week to the day after I sent the bag in, they had returned it, fixed like new. Like B&R, they don't just repair the instant problem, they fully inspected the bag and replaced anything they saw that had any potentially troublesome damage. Red Oxx covers the return shipping.