Originally Posted by
corporate-wage-slave
Again no legal casework is mentioned here, my interpretation is that this relates to free upgrades such as the vouchers that come from Aegean or the former BMI, and so arguably GUFs (though for other reasons I would expect the GUF to be reinstated if not delivered). Or a status benefit such as the ability to select plum seats or Priority Boarding. If using UuA, for example, or a plain redemption, then I would regard that as a purchase, and thus covered. In that respect the Regulation itself is clearer than the clarification!
They tried to use this on me and a friend for our claim last week, as we work in the travel industry they claimed we had tickets not available to the public. However we didn't book on a concession so had evidence that we paid the public fare.
They have approved mine, but my friend is still pending