FlyerTalk Forums - View Single Post - The 2016 BA compensation thread: Your guide to Regulation 261/2004
Old Jun 13, 2016 | 7:55 am
  #548  
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Originally Posted by seawolf
EU clarification on EC261/2004

http://ec.europa.eu/transport/themes...16)3502_en.pdf

Looks like downgrade compensation have been clarified to apply only to downgraded segment and not the entire ticket. Also appears an upgrade obtained from frequent flyer program may not be eligible for compensation if downgraded.
Thanks for this. Just to explain this a bit: this clarification comes from the Commission, not Parliament or the Courts, so as it says in the introduction it doesn't change either the Regulation or how the Courts will operate. It may change how a National Enforcement Body operates, it replaces other "clarification" material, some of which has been thrown out by the Courts. In this case the link above largely quotes the legal cases that NEBs should be enforcing anyway. You are correct that this suggest that downgrades are calculated pro rata to the affected sector (page 18 section D), however most unusually it does not quote a legal source in the footnotes, it simply refers back to Article 10, which makes no such claim.

On page 11 there is this point, about downgrades off frequent flyer benefits: "The definition of downgrading (or upgrading) applies to the class of carriage for which the ticket was purchased and not to any advantages offered through a frequent flyer programme or other commercial programme provided by an air carrier or tour operator."

Again no legal casework is mentioned here, my interpretation is that this relates to free upgrades such as the vouchers that come from Aegean or the former BMI, and so arguably GUFs (though for other reasons I would expect the GUF to be reinstated if not delivered). Or a status benefit such as the ability to select plum seats or Priority Boarding. If using UuA, for example, or a plain redemption, then I would regard that as a purchase, and thus covered. In that respect the Regulation itself is clearer than the clarification!

Originally Posted by EC/261 article 3
3. This Regulation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. However, it shall apply to passengers having tickets issued under a frequent flyer programme or other commercial programme by an air carrier or tour operator.
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