FlyerTalk Forums - View Single Post - Complaints / Rants / Problems with QR
View Single Post
Old Jun 12, 2016 | 8:02 pm
  #262  
payam81
 
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,724
This issue of paying discounted F and getting downgraded to J but then denied comp due to fare difference is insane! I have had a few downgrades of my own on various airlines (LH/NH/SQ/AC) and in every case they have compensated based on 30-50% of my ticket value when J to Y.

I'm sure if in each instance if the airlines were to calculate discounted J difference to full fare Y the price would have been very close to each other which is basically what QR is saying about discounted F vs. full fare J thus no compensation despite the actual donwgrade in service! This is actually illegal under many jurisdiction's consumer protection laws as you have paid for a service you did not recieve.

This attitude from QR Makes me extremely weary on booking premium cabin With them ever again.
payam81 is offline