FlyerTalk Forums - View Single Post - Reservations called me back after the call dropped

Jun 11, 2016 | 7:35 pm

#8

canadiancow

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Quote:

Originally Posted by Non-NonRev

I now start most calls, after the basic greeting, with a verification of my callback number. I tell the agent "just in case we get disconnected".

I was working on an existing PNR that had my number on it. My number is also on my Aeroplan profile. And it's the number I was calling from.

I understand why you would start a call like that, but it does not provide them any information. All it does is tell them "I expect you to call me back if the call drops".

But that shouldn't be necessary.

If the call drops before they even pull up the PNR, I don't care if they call me back. I can call again.

If it drops after that, then I don't want to deal with a new agent, and I want a callback.

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