Originally Posted by
DrunkCargo
I've had AC do it a few times in the past... glad to hear it still happens! Concierges of course, reso a couple times in my recollection in my experience. Of course, I rarely called the reso or concierge, opting to try to do everything self-serve. Even ignorantly booking 5 separate PNRs for YVR-YYJ EYW turns and paying airport fees, rather than book on to one PNR.
I've had it with concierges before, but never reservations. I want to point out that distinction.
Originally Posted by
DrunkCargo
Had this experience with Delta and UA too; in two cases not a call back but even calls to let me know confirm the status of a PNR change after it had been done already.
Yes, you were the DL in my post
Originally Posted by
DrunkCargo
I've never thought to write in a compliment on this, only because I think it's expected, but I suppose if it's an improvement then it should be reinforced.
That's my thought too. It's not that I think it's the most amazing thing ever, just that it improves my experience enough that I'd like them to make it SOP.
Originally Posted by
DrunkCargo
Actually, CC should remember a recent time he was on speakerphone, he was on hold with AC SE reso, the hold music died and a CSR answered, and we were both reasonably certain she could hear his request but chose to feign a "Hello? Hello?" response. The hellos were too perfectly timed between CC's talking. CallerID should have had the agent call back to ask what the request was. It was also an unusually long hold time for SE, but better to draw a fresh agent who wants to help than one who would rather run away.
Keep in mind I was running Android N Preview 1. One of the known issues was the microphone not unmuting properly. I am not willing to blame the agent the for "feigning" not being able to hear me, because there is a reasonable chance in that occasion that she actually could not.