Originally Posted by
agjil
I was watching a video the other day about how NH trains their FAs to try to make their pax feel "special" onboard, and I think this is the biggest area where AC lags behind its so-called Asian competitors.
For anyone who's interested, it's a fun clip to watch:
https://www.youtube.com/watch?v=f2VQCY1G3Hg
Wow. We must watch the same kind of stuff as I saw this clip about 3 days ago as well. (I really enjoy watching Japanalogy Plus), You can tell the gentleman doing the training really has a passion for his job. He clearly does not see it as a "do the minimum to get it done) kind of endeavour.