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Thread: Heathrow Express Suspended [Was suspended 10 June, now back to normal]
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Old Jun 10, 2016 | 12:00 pm
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mario
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Originally Posted by FliGuy
HEX is currently suspended (Fire on the line apparently). Mrs FliGuy now in a Taxi to LHR but will miss her 18:55 flight to GLA. Her ticket is not flexible..she is currently on hold to Bronze line BAEC.... any ideas if they will change this for her given the circumstances? I know its not BA fault but I expect quite a few people will be in same situation.
Sorry to hear that. I'm actually on the Piccadilly Line to LHR and the journey is going seamlessly so far.

I think calling is a good idea. They should be able to change it. Failing that the LHR agents may change it.

As per BA's conditions of carriage:

3c4) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination, without re-calculating the fare.
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