If that bank is HSBC - I will name them on every corner. Because these f-ers did enough to me so I can write a book - "How NOT To Treat Your Customers - interactions with HSBC Singapore'.

Today I was at Raffles Place branch submitting Tax Payment Facility paperwork and new update Signature paperwork. Let's see how it will go this time, but here is the story for you:

They managed two years ago to FUBAR everything - I sent paperwork for tax payment, have not heard anything from them for 2 weeks called, finally visited Raffles branch and refused to leave until they give me update on that matter. After two hours was told that paperwork was denied because signature does not match the one in file and when I told them that I can update it now, was told that it is too late to re-submit it.

Almost lost it there - wanted to throw something at them. For such kind of behaviour they would end up facing class action suit back in States. Here in Singapore it is norm.