Originally Posted by msm2000uk

Hi GGLwannabe,

Sorry to hear about your recent issues with your upcoming flights.

Unfortunately, the BKK route is being up-gauged, meaning more available seats overall, but fewer in F. This, as you are aware, is due to a number of aircraft roster changes. As a result, BKK has reduced from 24 F seats per day, to just 8; namely one A380 opposed to three.

In terms of your initial response from QR, they have provided you with the standard answer. In the event of a downgrade originating in Europe, you will be passed to the European Contact Centre. They are quite helpful, but ultimately usually advise that you will need to collect a refund (on the day of travel) from the QR Ticketing Desk at CDG (in this instance). Now, I had visions of approaching the desk on the day, and being stared at blankly - hence in my own case, I took an earlier flight opposed to dealing with the ticketing desk hassle.

In your case, and as you have already accepted a flight in J, you're options are slightly different.

My personal advice however, would be to contact the QR Contact Centre in Doha. Explain that you have called the London office, who told you to call the European Contact Centre...and then perhaps twist the truth slightly, and say that they told you to call Doha.

The team there are excellent (in my experience) and have far more power to get things done than their European Contact Centre counterparts.

Do update us of how you fare, and by all means PM me if I can be of help.

Best,

M