Originally Posted by
DL2SXM
sure, if you like delayed and cancelled flights surrounded by horrible customer service, then UA is your answer. Then again, the above just described AA to a T!
United is actually not the horrible option it was 3 years ago. Things have significantly improved and I would place it's CS somewhere in between DL and AA. There are a few things they do better than both DL and AA. At the end of the day, now that all the FFPs are equally useless, there's really no reason to choose an airline based on the rewards.