Originally Posted by Stgermainparis

I'm peeved about a flex perks reward. Went on BA and saw an Economy Plus ticket for $356. Found ticket via flex perks for same time/date/price (so 20k points). Booked it. Turns out the ticket is Economy (not Plus). This means a lot less flexibility and extra charges for seat selection and baggage. I'm very annoyed. Called USbank and complained. It is reasonable to assume that the Flexperks ticket was the same as the BA one (which is also on google.com/flights and ITA matrix). They offered to redeposit the points but would not change the class of ticket. That doesn't help me b/c there is no apparent way to force the system to purchase the Plus ticket. The regular Economy ticket on BA was $318.