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Old Jun 9, 2016 | 2:08 pm
  #11  
ACC2008
All eyes on you!
15 Years on Site
 
Join Date: Jun 2009
Location: San Jose, Costa Rica
Programs: UA 1K M, AA 2 MM PREM, HYATT Globalist, Marriott Lifetime Platinum., Hilton Gold, Hertz Prez Club
Posts: 809
Awful Customer Service

This is awful customer service when you cannot find someone who can speak in English. I am not saying they should only speak in English, I am glad they are assisting Spanish and Portgs. speaking customers. But give me a break, if you are going to fly to English speaking countires get some agents who can put an English sentence together.

I have called at least 4 times only to be connected (on English line supposedly) with an agent who cannot put two English sentences together.

HELP!!

Originally Posted by jlarroulet
AFAIR, the contact center team that takes calls in english in LATAM is not H24... you should get lucky if you try between 9am and 5pm CL time (GMT-4)
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