I have just reached deadlock in a complex complaint against BA, involving IDB, erroneous rebooking to another airline, leading to a second IDB, enforced overnight stay and baggage going AWOL for five days. Not BA's finest hour.

Anyway, I am dissatisfied with BA's final response and would reluctantly resort to litigation at this point, but CR has suggested adjudication by CEDR. This seems to a recent initiative, so I can find little on it, either on FT or elsewhere.

Has anyone here used the CEDR adjudication process with BA? If so, how was it?

Thanks in advance. ^