Originally Posted by ffsim

Actually, AC said they don't hold any "file" on its passengers and, judging by payman81's transcription, they actually emphasized the word file:



That reads to me as a play on the word "file" in particular. As in, "no, we don't keep "files" on pax. Oh, you meant "notes"? Yeah, we've got those."

I'm sure most of us would agree that it's next to impossible that AC doesn't keep some sort of record on its pax.