I see your point but I don't find these other people as accessable when I am stuck on a freeway or in a subway on my way to catch a flight and usually by the time I can talk to someone at the check-in, GA or MLL agent their only solution is the next flight. The concierge service offers me a chance to catch my scheduled flight by having my BP ready and getting me through the security line to catch my flight (a 100% success rate to date). It doesn't happen often but when it does I'm glad they are there.

Agree. I always harp on consistency in service here too. Since they laid off the concierge service manager last year (I forget his name), I was told the concierges now report to the airport manager in their city. Some of the inconsistencies could be as a result of no central person managing the group anymore.

I find that they do. I often see them with the lists of SE's who are flying on the day's flights. Some of the gang in YYC check my seats assignments (I am lefthanded and have a few seating preferences that they have made a note of and do change for me regularly). My previous reply also had the example where the ORD gang noticed flights that were not the norm for me. Again proactive. Unfortunately I have not been lucky enough to have the middle seats blocked beside me but I didn't think AC does that (it would be nice but filled seats = revenue).

I'm not sure a GA or check-in agent can do these things given their current staffing levels. They have their hands full already.

The concierges are also in the same position (doing J class check-ins and such that they did not do even last year) and they are not able to respond as fast and are not visible. However, their cell numbers are on my speed dial list on my cell phone and they always answer those calls right away.

So I really have not had a bad experience with the Concierges and like I said they are there when I need them.