lellert, cattle, yycguy2

Guys, and eveyone else thats thinking this way...

What happened to you could have be dealt with by a gate agent, MLL agent or Check in agent, they are all capable and able to do most things...

I mean what do conceirges really do.?.

What do they do that other AC staff can't...what do they do for the over and above to recognize the 100k + miles we fly each year...

I agree, just because your friendly with one shouldn't bring you extra benefits...
The service what ever it is should be constant and known to ever one...

One example I can give is like seeing that your on the manifest before you check in and making sure that (subject to space) the seat next to you is blocked, or a better seat (Y) is found, something ahead without asking...

The extra miles stuff, not the basic stuff....

I know some are good at it, and some are not...
I actually asked one NEVER to touch my flights again as she was so crap...
Funny, that other SE's i talk to about that one conceirge agree with me,....so I guess bad news goes around as fast as good...