<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by FatBoyYVR:
Pinally posted by cattle:
, just as you can't really ask the concierge you don't know for that "extra" favour because why would they stick themselves out on the line for someone they don't know.</font>
Sorry, but I think this is wholly unacceptable if true. If getting service from a concierge is dependant on whether you have had to call on them lots of times then something is wrong. It implies that (if like me and many other SEs) you never seek out concierges, and have never had need to use them, then you are screwed on the one occasion you might need to. Well, it certainly explains my recent LHR experience. Concierge service should not and cannot be dependant on whether they know you and like you personally. It is a service for all SEs - the problem for me is that I dont really know what that service should consist of, or what I can ask for and expect help with.
It would also be nice to feel that we can use this thread to discuss some of the issues raised by Ferrari without it simply becoming another "thank you" thread or one directed at the concierges, (We have the Starwood forum for that kind of thing) 
[This message has been edited by FatBoyYVR (edited Mar 12, 2004).][/QUOTE]