All I can say is that right or wrong life is about relationships and when you have them with certain staff they are willing to go that little bit extra in certain situations. they can't do it for everyone, just as you can't really ask the concierge you don't know for that "extra" favour because why would they stick themselves out on the line for someone they don't know.

This is true for everything in life not just SE and concierges. I have to say that I do this in my job as well. You do things for the ones you know and trust more than the stranger. I think a big part of that is also the trust you have with people.

I also don't ask the concierge I don't know for favours either so I don't really have a reason to complain about them. The way I look at it is that as a SE I get the seat I chose and I don't really look for a whole lot more from those I don't know.

For what it's worth I feel that I am treated very, very, very well by the concierge that I know and I would like to say thank you once again. You make the travel almost humane and in case management don't understand, they are GIANT reason that I still will fly AC a lot this year. After my anger at all the stupid cuts to this program it is the friendly faces and helpfulness of the concierge staff that have ultimately made me decide to stay with AC this year and get my SE.

BTW, Mrs Cattle says hi to all of you and thanks as well