Very interesting Wharvey, thanks for this link. I'm still reading the report and methodology used to rate the companies.

Hmmmmm ...mine scored 29.

Some other airline scores:

UA 86
US 86
WN 43
CO 57
DL 71
NW 71

Edit to add some hotel company scores:

Hyatt 71
Hilton 43
Starwood 71
Marriott 43

[This message has been edited by blairvanhorn (edited 08-15-2002).]