Originally Posted by
mikebg
So after all this saga, what (if anything) can they do?
Just to make sure I'm following it, the check-in was with IB staff for an IB flight, and they took the money? If so I think it will be difficult to get money back from BA

. And IB
Did it give a checked luggage allowance on the BP? If that also says 3 pieces you have an even stronger argument, although I'm not sure it will help with the airlines

.
Can they do a claim back on credit card? I think there's a fair chance they'd accept the documentation that you have.