Originally Posted by
conroy9
I bought a couple of flights recently using points, and had some second thoughts about the seats I selected. However, whenever I try to manage the flights, it claims that I can't do anything because they were not booked on the website.
That's always been my experience on points bookings. It's ridiculous, but when I called in I was told that after award seats are initially selected, they can only be changed by phone reps. I have no idea why that's the case, though...