Originally Posted by nomizzz

Michael,

I know this thread is a couple years old, but literally the EXACT same thing just happened to me over just the past weekend at the Westin Charlotte.

I left my laptop in my hotel room while attending a wedding at the Westin Charlotte. When I came back from the wedding late this past Sunday morning (2am to be precise) and the laptop was gone along with a charger and a Nintendo 3DS handheld gaming system I brought for the flight.

Just like in your story, the security personnel was extremely dismissive, used the word "alleged," and refused to acknowledge that a "crime occurred" even though my room was clearly burglarized. Worst of all, hotel security informed me that they would not share the CCTV footage during the time of the robbery with the police unless they received a court-ordered subpoena!

I filed a police report immediately after that conversation with security, and am awaiting further follow-up -- hopefully the security director himself will be more helpful, but based on your story I'm not optimistic.

How'd your situation resolve itself and do you have any further advice?