Originally Posted by
Tilly71
Does anyone on here redeem from their partners erewards account into their own hilton account so there would be two different redemptions into one HH account?
If so, how regularly do you redeem into one account as I'm trying to work out if hh see redemptions more regularly than once every three months do they investigate and close accounts.
I would not do that. The rule is one redemption per quarter. But, I don't think you have to concern yourself about all that anyway. I'm thinking at this point, e-rewards may be out of business.
I got the "sorry we have a problem" email and was told that my points would post in 7-10 days. That was 12 days ago. No points. No nothing. I informed them that something was wrong back in the first week of April. I got a cold-shoulder email back stating,
"...wait 8 weeks, we do not investigate things like this" (I'm paraphrasing).
So - they basically told the customer to go to he88. Then at the end of 8 weeks, they sent emails out stating the problem would be fixed, and it isn't. And the customer service really sucks. I think this may be the end of e-rewards. I haven't done a survey since the beginning of April.
Hey e-rewards, great way to lose customers!