BAGoldBoy

Overall a good stay and a useful for us to keep Hyatt status quite cheaply.

Pros

There are a small number of parking spaces outside reception. The website is confusing as one page says it's free and another says it's £11. We weren't charged

Couple of restaurants and a small supermarket across the road

Very friendly staff. The duty manager was walking around this morning greeting everyone and having a chat

Flimsy shower door. Can't see them lasting very long

Rooms are nice although only some have the plug board. Ours didnt

Breakfast was very good and included full English breakfast

Cons

No Diamond recognition. Had to explain that Diamonds get free breakfast. Unlike previous poster we just got a standard room even though the hotel was very quiet

Not the greatest location for travellers who are expecting an airport hotel. It's near a small retail park and about 800 yards from Southall which is good if you like Asian food

Although staff are very friendly service is a bit hit and miss. They asked for ID at check in which is unusual. Gave my credit card which was handed back and then asked for a credit card! I am sure it will get better and the enthusiasm of the staff is great